Every piece ordered across the United Kingdom and European Union is protected by comprehensive statutory rights alongside our bespoke service standards.
14-Day Statutory Withdrawal
Prompt Refund Processing
Faulty & Non-Conforming Items
You retain an unconditional legal right to cancel your order within fourteen days of physical delivery under UK Consumer Contracts Regulations and EU Directive 2011/83/EU.
Reimbursements are credited within fourteen days of receiving your return or proof of shipment, returning all standard outbound carriage and original payment amounts.
Under the UK Consumer Rights Act 2015, any item received damaged, defective, or incorrectly described is eligible for repair, immediate replacement, or a complete refund.
Exercising Your Right to Return
Notify Our Concierge
Careful Garment Repackaging
Tracked Return Dispatch
Inspection and Settlement
Submit a formal cancellation notice within fourteen days of delivery via email or concierge, quoting your boutique order reference.
Return items unworn and in original packaging with tags intact. You are liable only for diminished value from unnecessary handling beyond trial.
Dispatch parcels within fourteen days of cancellation notice using recorded post. Keep postal receipts as proof of timely return.
Upon intake and condition inspection, our finance desk remits your complete reimbursement directly to the initial payment source within fourteen days.
Need Assistance With Your Return?
Our client care team assists with cross-border customs declarations, complimentary courier collections, and any statutory inquiries regarding UK and European Union regulations.